Cancellation & Refund Policy
Need to cancel your project? No worries, we believe in parting on good terms. Here is our transparent cancellation and refund policy detailing applicable refunds across each project stage.
Refund Eligibility by Project Phase
| Phase | Time Period | Refund Eligibility |
|---|---|---|
| 1. Booking Phase | Within 72 hours of paying the booking fee | 100% Full Refund |
| 2. Design in Progress | After 72 hours from booking payment | No refund / Initial fee covers custom design pitch & documentation |
| 3. Manufacturing | After final Execution Order & 50% payment | No cancellation / Materials are cut to custom size |
| 4. Installation | On-site assembly & execution | No cancellation / Customer is obligated to complete contract balance |
Key Project Stages Explained
- Booking Fee: A 10% fee of your projected quote (or ₹50,000, whichever is higher) is collected as a token amount to secure Nesh Stories' design and project management team.
- Design in Progress: You and your dedicated designer actively finalize floor layouts and 3D designs. Before the final Execution Order is signed, products in the quotation can be replaced or modified. If cancelled after 72 hours, the booking fee is retained to cover designer hours and architectural CAD drawings.
- Execution Order: The binding final agreement issued after receiving 50% order value to initiate precision factory fabrication.
- Manufacturing: Products enter CNC cutting, edge-banding, and finishing. Custom tailored units cannot be repurposed or refunded.
- Installation: Factory units arrive on site for assembly and snag testing.
Frequently Asked Questions (FAQs)
- Can I get a refund if I cancel within 72 hours?
Yes. You receive a 100% full refund if requested within 72 hours of the booking transaction. - When will I receive my refund?
Approved refunds are processed to your original payment method within 7 business days. - Can I replace items during the design phase?
Yes! Products, finishes, and accessories can be added, modified, or swapped prior to signing the Execution Order. - How do I submit a cancellation request?
Email our support desk at nesthomeinfo0322@gmail.com with your project reference ID or contact your design lead.